BIGTREETECH BTT Octopus Max EZ for 3D Printer

Returns Policy

Due to the type of products we sell, we accept limited returns. Below are the conditions where we can accept a return request.

1. Damaged During Shipment

You must report any damage within 3 days of receiving the product. Please send clear pictures of the damaged item and packaging along with a short description. Once our support team accepts the claim, we will arrange a replacement or a full refund, including return shipping costs.

2. Wrong Item Shipped

If the item you received is different from what is shown on our website, you must report it within 3 days of receiving the product. Please send a video of the first-time unboxing that clearly shows the sealed package, the opening process, and the products received, along with clear pictures and a short description of the issue. Once our support team verifies the claim, we will accept the return and provide a refund or replacement as per your choice.

3. Defective Items

If the product is defective or not functioning as described, please notify us within 3 days of receiving the product. Include proper pictures, a short video, and a description of the issue. Once our support team verifies the defect, we will provide a replacement or a complete refund, including the return shipping cost.

4. Missing Items

If any item or accessory listed on the order is missing from the package, you must notify us within 3 days of receiving the product. You are required to record a proper video while unboxing the package for the first time (showing the sealed package, opening process, and all contents). Please also share pictures of the received items and the packing list or invoice. Once our support team confirms the missing item, we will ship the missing item at no extra cost or issue a partial refund.

Limitation of Returns

We don’t accept returns for products damaged due to improper use. Moreover, we don’t accept returns if the ordered product is not suitable for a specific application. Please read the product specifications and datasheet carefully before placing an order. Returns are accepted only within 3 days from the date of delivery.

Shipping

We ship all over India with free shipping on all prepaid orders above ₹500. For Cash on Delivery (COD) orders, ₹80 will be charged for orders below ₹599 and ₹30 for orders above ₹599.

For any questions related to shipping, please contact our support team at support@quartzcomponents.com.

Note: The minimum order value for COD orders is ₹500.