Refund policy

Order Cancellation

For order cancellations, please contact us via the Contact Us page.

If you need to modify or cancel your order, email us at support@quartzcomponents.com with your order number. Our support team will respond within one business day.

Orders can be altered or cancelled only if they are in “Pending” or “Payment Verification” status. Once an order has been shipped, it cannot be cancelled and must be handled as per the Return Policy stated below.

Returns, Refunds & Complaints

Due to the nature of electronic components and technical products, we accept limited returns and complaints only under the conditions mentioned below.

Important Time Limit for Complaints (72 Hours)

Any complaint related to:

• Missing item(s)

• Incomplete order

• Order not delivered

• Wrong item received

• Damaged product

must be reported within 72 hours (3 days) of delivery.

Complaints raised after 72 hours of delivery will not be entertained under any circumstances. Customers are requested to inspect the package immediately upon delivery and raise concerns within the stipulated timeframe.

1. Damaged During Shipment

If you receive a product damaged during transit:

• Notify us within 72 hours of delivery

• Share clear images and a description of the damage

Once approved by our support team:

• A replacement or full refund will be issued

• Return shipping cost will be borne by Quartz Components

2. Wrong Item Shipped

If you receive a product different from what you ordered:

• Notify us within 72 hours of delivery

• Share clear images and a description

Once approved:

• A replacement or full refund will be issued

• Return shipping cost will be borne by Quartz Components

3. Other Returns (Subject to Approval)

If a return is requested for reasons other than:

• Damage during transit

• Wrong product shipped

• Manufacturing defect

Then:

• Return approval is at the sole discretion of Quartz Components

• Return shipping cost must be borne by the customer (actuals)

• A 10% restocking fee will be deducted from the refundable amount

Refunds (if approved) will processed only after product inspection.

Mandatory Unboxing / Video Proof 

To process any claim related to:

• Missing item(s)

• Damaged product

• Wrong item received

• Manufacturing defect / product not working

An unboxing video or clear video proof is mandatory.

Video Guidelines:

• The video must start before opening the package

• The shipping label must be clearly visible

• The entire unboxing process must be recorded without cuts or edits

• For manufacturing defect claims, the video must clearly demonstrate the issue

Claims raised without an unboxing video or valid video proof will not be entertained, even if raised within the stipulated timeframe.

Limitations of Returns

We do not accept returns in the following cases:

• Damage caused due to improper use, incorrect wiring, over-voltage, reverse polarity, or mishandling

• Product ordered is not suitable for a specific application

• Customer error in product selection

Customers are advised to carefully read the product specifications and datasheet before placing an order.

Return & Refund Claims Will Be Strictly Denied In These Cases

• Altered or Damaged Condition:
  Products that are soldered, modified, physically damaged, or not in original condition.

• Late Claims:
  Claims raised after 72 hours from delivery will not be accepted.

• Lack of Proof for Manufacturing Defect:
  Customers must provide clear and valid proof of a manufacturing defect.
  These are technical products, not plug-and-play items. Damage caused due to incorrect usage, burning, or improper handling is not eligible for return or refund.

Warranty Disclaimer

There is no warranty or guarantee on any product unless explicitly mentioned on the product page.

Contact Us

For any questions related to cancellations, returns, refunds, or complaints, please contact:

Email: support@quartzcomponents.com

Phone/WhatsApp: 0141-4946677